Returns

We are an independent, family run business who pride ourselves on our communication and customer service skills. To ensure we are always striving to exceed your expectations, every effort is made to knowingly undersell our items! Please take the time to read our descriptions thoroughly and inspect all the photos we have visible on our listing. To the best of our knowledge, any flaws will be mentioned in our description and pictured clearly.

Please don’t not hesitate to contact us if you require further information about an item. We are always happy to provide further details such as dimensions, further pictures, and videos, upon request.

Can I cancel an order?

Should you change your mine, prior to the item being shipped, simply contact us and we will cancel your order. Returns Sofa

Can I return my piece?

Enjoying nearly 20 years in business allows us the benefit of experience and buying furniture from a distance can, occasionally, be a little tricky. In the unlikely event you are not thrilled with your item, please contact us within 7 days of your item being delivered. We will then liaise with you to arrange the collection of your piece – or you may wish to arrange the return yourself. Please note, you (as the buyer) are responsible for the returning delivery costs. Once we have received the piece back into stock and the item is confirmed to be in the same condition, we will issue you with a full refund. The right to return an item does not apply to Goods, which are non-refundable: items bespoke or made-to-order to your (the buyer) specific requirements. Should your item be returned to us due to it not fitting into your space, we will charge a 15% restocking fee. Please ensure you check the dimensions of all access points to the space you require you piece to live as well as the dimensions of the piece itself.